Address Company Growing Pains in Real-TimeRead more
As small companies prosper and expand, there are inevitable growing pains that occur in everyday communications. Effective communication and collaboration are essential elements for a company to successfully maneuver growing pains. When clients and projects start rolling in, it is easy to get caught up in meeting the next deadline and delivering the next invoice. Unfortunately, inter-company communication often takes a backseat at a crucial time in a company’s maturity.
Don’t let complacency and frustration fester…it can be contagious.
The Value of Employee RetentionRead more
High turnover is undoubtedly expensive. Josh Bersin of Deloitte estimates “the total cost of losing an employee can range from tens of thousands of dollars to 1.5-2X annual salary”. While initially, a new hire costs money, the ROI on long-term employees grows the longer they remain. Maia Josebachvili with Greenhouse Software has found “Great management and development practices that implement coaching and training can improve an employee’s performance by 20% in a year.”
Rally Corp’s Text-2-Comment for employees and teams is an easy and effective way to address concerns internally by keeping your talent happy and having the ability to act fast.
Customers & Employees: A View Into Cause and EffectRead more
It is nearly impossible, without some serious data ninja skills, to successfully poll and analyze both your employees and your customers to gain insight into their experiences of each other as well as your product or service. Even if you could, repeating the process over time to uncover cause and effect would be both costly and challenging – that is until now.
For example, you own a small business with many employees and serve thousands of customers. How might you be able to quickly identify a problem in one department which is also having a negative impact on your customer’s experience? Insight from both sides could help you quickly hone in on the core issue(s) enabling you to quickly address and stop the negative impact both internally and externally.
Onboarding New Employees & Managing an Influx of ApplicantsRead more
Job applicants leaving negative online reviews on sites like Glassdoor and Indeed.com is a growing concern. Maybe they did not understand the hiring process or were not kept in the loop on the status of their application, and feeling they had no other recourse to remain anonymous or “safe” they took their grievances online.
With Text-2-Comment for Employers, candidates and new employees are encouraged to speak up when they have a question or concern, even if they are remote, part-time, or hired through a third-party. Keep your pulse on the entire organization and every aspect of your workforce to foster a safe environment — regardless of their current employment status or place in your selection process.
Capturing Confidential Employee Suggestions & CommentsRead more
Linda is a Human Resource professional at a growing technology company. Her Worker’s Compensation policy requires that she maintain a confidential employee suggestion and comment process. In the past she’s used a small wooden box located in the breakroom, however, no one has ever used it. And to complicate matters, much of her workforce is remote and several are contractors who never actually come into the office. Linda would like to hear from anyone if there is a problem as opposed to learning about it during an exit interview or online as a negative review.
Doing More With Less. A Non-Profit Use CaseRead more
Text-2-Comment helps non-profits and associations serve their donors and members, by providing another touchpoint to engage and develop both their organizational programs and people. And with the convenience of text messaging, ability to manage their communication preferences, and the option to keep their personal information confidential, both members and potential members are often more willing to engage and participate.