Improve customer service at the moment of need and lower costs to serve them.
Make it frictionless for your customers to connect and chat with your support team from any mobile phone without requiring an internet connection or an app. Use a simple 5-digit number, and the Rally Platform will respond with customizable prompts 24 hours a day, 365 days a year.
- Automatically prompt with questions to understand their need and return helpful resources.
- Messages are scored for sentiment and evaluated for keywords so you can filter and address priority conversations.
- Reply directly with a text message when you or your team are back online.