Meet Carrie. She needs a refill.

Customer engagement in real-time

Meet Carrie. She needs a refill.
December 1, 2017 Michael

Meet Carrie.

She’s eating with friends at her favorite restaurant and needs a drink refill.

It’s pretty busy and her waiter hasn’t been around for several minutes. She has attempted to make eye contact with a few of the servers, but they don’t seem to notice her.

Carrie has three options:

  1. Wait 10 minutes until her waiter comes to give her a refill.
  2. Get up and wander around the restaurant to find someone to help her.
  3. Or she can text “I need a drink” to the number on her table or to a universal shortcode she is already familiar with, bringing someone to her table immediately with her refill.

What would you do?  Text “Feedback” to  24365 and give it a try — 24 hours a day, 365 days a year.

The Rally Corp platform helps restaurant staff serve their customers with excellence and managers identify areas for improvement. While providing customers an easy way to get what they need, send feedback, and ask questions. They’ll have the confidence to engage knowing their personal information will stay confidential.

 


*We are rolling this particular feature out to a limited number of locations. Let us know if you are interested in being part of our pilot program for real-time messaging.