Before you hit Send, please consider…Read more
I had two experiences recently that reinforced our product development direction at Rally. So much so in fact, I made it a point to talk about them with our engineering team and now I’d like to share them with you.
They went something like this…
A Sampling of Text-2-CommentsRead more
It has been a few months since we launched our Text-2-Comment service. We are grateful for our Early Adopters kicking the tires and helping us work out our kinks while we wait for the launch of our new shortcode and put the finishing touches on our new product.
We wanted to take a minute and share some of the brands that have been mentioned by our Text-2-Comment users…
Customers & Employees: A View Into Cause and EffectRead more
It is nearly impossible, without some serious data ninja skills, to successfully poll and analyze both your employees and your customers to gain insight into their experiences of each other as well as your product or service. Even if you could, repeating the process over time to uncover cause and effect would be both costly and challenging – that is until now.
Meet Carrie. She needs a refill.Read more
A story about customer engagement in real-time.
The Rally Corp solution helps restaurant staff serve their customers with excellence and managers identify areas for improvement. While providing customers an easy way to get what they need, send feedback, and ask questions. They’ll have the confidence to engage knowing their personal information will stay confidential.
Meet Oliver. He’s ready.Read more
A frictionless customer experience.
Rally Corp enables business owners to be aware of the needs of their customers, no matter how small. And if needed, respond to improve their experience. All while providing customers an easy way to raise concerns or ask questions before taking a bad experience online via social media or in a negative review. And as a bonus, using a universal number, a customer does not need to determine if a particular business is on the platform, they just send the message all the same.
Is Your Customer Feedback Stuck in an Echo Chamber?Read more
Net Promoter Score (NPS) is a valuable tool used to rank customer satisfaction and feedback. But when concerns arise, that score doesn’t always offer accurate insights into your user experience.
Are you starting to hear rumblings that a valued customer is looking to leave even though they have been giving you excellent scores on their NPS surveys? Unfortunately, it is a common scenario.