Customers & Employees: A View Into Cause and EffectRead more
It is nearly impossible, without some serious data ninja skills, to successfully poll and analyze both your employees and your customers to gain insight into their experiences of each other as well as your product or service. Even if you could, repeating the process over time to uncover cause and effect would be both costly and challenging – that is until now.
For example, you own a small business with many employees and serve thousands of customers. How might you be able to quickly identify a problem in one department which is also having a negative impact on your customer’s experience? Insight from both sides could help you quickly hone in on the core issue(s) enabling you to quickly address and stop the negative impact both internally and externally.
Onboarding New Employees & Managing an Influx of ApplicantsRead more
Job applicants leaving negative online reviews on sites like Glassdoor and Indeed.com is a growing concern. Maybe they did not understand the hiring process or were not kept in the loop on the status of their application, and feeling they had no other recourse to remain anonymous or “safe” they took their grievances online.
With Text-2-Comment for Employers, candidates and new employees are encouraged to speak up when they have a question or concern, even if they are remote, part-time, or hired through a third-party. Keep your pulse on the entire organization and every aspect of your workforce to foster a safe environment — regardless of their current employment status or place in your selection process.
Capturing Confidential Employee Suggestions & CommentsRead more
Linda is a Human Resource professional at a growing technology company. Her Worker’s Compensation policy requires that she maintain a confidential employee suggestion and comment process. In the past she’s used a small wooden box located in the breakroom, however, no one has ever used it. And to complicate matters, much of her workforce is remote and several are contractors who never actually come into the office. Linda would like to hear from anyone if there is a problem as opposed to learning about it during an exit interview or online as a negative review.
Doing More With Less. A Non-Profit Use CaseRead more
Text-2-Comment helps non-profits and associations serve their donors and members, by providing another touchpoint to engage and develop both their organizational programs and people. And with the convenience of text messaging, ability to manage their communication preferences, and the option to keep their personal information confidential, both members and potential members are often more willing to engage and participate.
Engaging a Community. A Church Use Case.Read more
We recently had the pleasure of working with a local San Diego church. Here is how we implemented Text-2-Comment to engage their members and Sunday morning visitors to connect, capture prayer requests, develop new content, and serve.
Using these examples and others like it, this church is continually looking for ways to engage, learn, and develop content and their programs to engage their city. We appreciate them allowing us to test and refine our processes and product and are more than happy to accommodate their budget with a special offer, which we’ll extend to other churches and non-profits (just ask).
Meet Carrie. She needs a refill.Read more
A story about customer engagement in real-time.
Rally Corp’s Text-2-Comment solution helps restaurant staff serve their customers with excellence and managers identify areas for improvement. While providing customers an easy way to get what they need, send feedback, and ask questions. They’ll have the confidence to engage knowing their personal information will stay confidential.
Rally Corp > Use Case