Last year the average donation amount via text messaging on the Rally platform was over $600. Whoa. That’s huge. It underscores the value of text-to-give donations. Make sure your fundraising strategy includes high-dollar donors.
Average Text to Give Donations
We’re obviously big fans of text messaging for nonprofits. Generally, giving trends see an average mobile donation of $135, compared to an average email donation of $45. That’s inline with the average one-time gift of $121 in 2022, according to the M+R Benchmark Report.
We like to hype the stats—clearly mobile fundraising methods trend higher, which helps nonprofit fundraising efforts.
But more than just hype, we see SMS donations work.
At the end of 2023, while reviewing stats on the Rally platform, a new data point jumped out.
Our average donation amount was over $600.
For one nonprofit client it was $964.84.
Those are big-time text-to-give donations.
Encouraging High-Dollar Donations
Those are great donation stats. Every nonprofit organization would love to see more high-dollar gifts. After all, the vast majority of nonprofit funding comes from major gifts (and “high dollar” is certainly relative).
But it’s not as simple as just adding text-to-give donations. There’s a lot that goes into why text messaging is seeing such high average donation amounts (spoiler alert: relationships).
Let’s explore when and why donors are giving large gifts through text messaging and offer some lessons to help your nonprofit reach your fundraising goals.
Why Large Donation Amounts for Text-to-Give?
Here are five reasons why the nonprofits we work with are seeing high-dollar donations through text-to-give.
1. Text-to-Donate Is Easy
Let's be honest—text-to-give is just easy. If you want to capture those higher donation amounts, reduce the friction in your process and make it easier to donate. That's the entire advantage of the text-to-donate process. It streamlines mobile giving and makes it quick and simple for someone to give from their mobile phone. They don't have to remember and correctly type a long URL. They don't have to write a check. Text-to-give makes it easy.
The text-to-donate process involves texting a keyword to a shortcode. Give it a try yourself. You can text DONATE to 24365 and see text-to-donate in action. You get a text message response with a link to an online donation form where you complete your donation. See? Text-to-give is simple.
Key: Invest in a text-to-donate platform to streamline giving.
2. Drive Engagement With Known Donors
People donate to nonprofit organizations they know, like, and trust. It’s about forging that trusted relationship. You can’t reach out once a year and only ask for money. You need to share results and show gratitude more than you ask for money. Your text-to-give campaign should take a backseat to connecting with your nonprofit supporters.
Share your story. Trumpet your success. Say thank you. Share some photos. Then—and only then—make that text-to-donate pitch. Focus more on engagement than asking for money.
Key: Build relationships with your donors.
3. Target the Right People
Many of these nonprofits are reaching a captive audience. They’ve got a room full of eager donors at a fundraising event or target their mobile giving communication to reach the ideal donor. A general nonprofit fundraising appeal can bring a trickle of small-dollar donations, but when you target big donors you can make a different appeal. That's how your nonprofit can find text-to-give success.
You can use Rally Insights to zero in on your ideal donor and segment your text-to-give campaign.
Key: Segment your list so your donation request can appeal to those big donors.
4. Own Your List
You can’t build a relationship and segment your audience if you don’t own your list. It’s why we tell people to invest in their own platform. Taking donations through Facebook sounds great until Facebook makes a change and you lose the ability to follow up with all those Facebook donors. Donor data matters. No matter how amazing your text-to-give campaign is, it won't go anywhere if it can't reach people.
Key: Invest in a communication platform you can own and control.
5. Events Where Donations Are Expected
Many of the nonprofits we work with are using text messaging at fundraising events where donors are prepared to give and give big. You don’t attend a black tie gala and plan on giving $50 or $100. Those are big revenue moments. Text-to-give just makes it easy.
And how did a nonprofit organization get to the point where donors are expected to give big? It comes back to relationships. Text-to-donate works, but it takes more than a technical solution. You need those long-term relationships with supporters that turn into big gifts. That's how you set text-to-give up to succeed.
Key: A text-to-give campaign is a way to facilitate and maximize that donation. Make it easy for donors to give.
6. Leaderboard Donations
Peer pressure is surprisingly effective. We see a lot of fundraiser events use a real-time leaderboard to create a sense of cooperative competition. It’s cooperative because everyone is giving to the same cause, but it’s competitive in who’s going to give the most and will we reach the goal. It’s why we built our fundraising thermometer. It's another reason to use a text-to-give campaign that can reach people where they are on their mobile device.
Your nonprofit can tap into that competitive spirit for your next campaign.
Key: Use text-to-give to tap into that competitive spirit.
How to Get Bigger Donations: Relationships
In summary, how are these nonprofit organizations getting average donations of over $600?
It’s all about relationships.
There’s the classic line that you need seven marketing touchpoints before someone will respond. That’s about making a connection and building a relationship. And that’s just to get that initial response.
That donor relationship is going to build slowly:
- Your first text-to-give donation is not likely to be $600. It’s probably a small donation. But it shows they’re interested. You're forging an interactive relationship.
- As that new donor learns more about your nonprofit organization and you show results, maybe they give again.
- At some point they might consider a recurring donation. The average monthly gift is $25 according to the M+R Benchmark Report, which is $300 if they stick with it for a year.
- Sharing stories about your work, talking about impact, and saying thanks are all key. Notice none of those donor engagement tasks ask for money. What kind of off-putting relationship asks for money in every conversation? There are better ways to connect with your top donors.
- Maybe they attend an in-person event or tell their friends for peer fundraising.
- At some point these long-time, steady donors might be willing to make a high-dollar donation. But it doesn’t happen overnight.
Building that relationship is a process, not a single fundraising campaign or one-time text-to-give donation process. And mobile giving is key because donors text. People carry their mobile phone everywhere, and respond to text messages—response rates for texting are better than direct mail, email, or social media. Mobile devices are personal, and that’s key to taking those relationships to the next level.
Major Gift Fundraising
A nonprofit that’s bringing in high-dollar donations might be ready to talk about major gifts. Any donor giving $500, $1,000, $1,500 or more might be a candidate for planned giving, where donors put a nonprofit in their will.
Those kind of major charity gifts that come from estate planning can be huge for nonprofits, sometimes launching new efforts or kicking off building projects.
High profile examples include Joan Kroc’s $1.8 billion gift to the Salvation Army in 2003—which created Kroc Centers around the country, including in Quincy where they use Rally—but major gifts can be much smaller and still have an incredible impact.
But choosing to leave money to charity is a personal decision that’s likely based on how a person wants to make an impact or a relationship they have with a nonprofit.
It all comes back to relationships.
But it can start with a simple text-to-donate gift.
Build Relationships With Rally
Firing off random text messages to strangers isn’t going to work. Effective text-to-give fundraising requires cultivating that contact list. That’s why Rally focuses on data and strategy to help your nonprofit build relationships and get results with mobile giving.
- Text-to-give platform: Mobile fundraising is easy with our fundraising tools. People can text a custom keyword to a short code and get a quick link to your donation form. Text-to-give uses your existing donation platform, so it’s streamlined, user-friendly, and convenient. Donors can use a credit card or debit card right on their smartphone through your donation page.
- Giving tools: We offer integration with multiple fundraising platforms to make text-to-donate work, plus other tools including ringless voicemail to connect, data append to flesh out your list, and a fundraising thermometer to highlight your text-to-give success.
- Solid support: Our text-to-donate functionality is simple and easy to use, but if you ever need help we’re here. We’ve got FAQs, pre-written text message templates, webinars, and more. Plus, we’re happy to take a voice call.
Book a demo today and let’s talk about how we can help you get results with an effective text-to-give campaign.
